She has already cleared the cache and this way doesn't work for stopping the system of logging off her.This kind of issue continue appearing to many other users as well.
Hi,I'm looking to add a custom field on the ESC portal RITM Ticket Header page.Custom field is on RITM form. I want to show it on the ESC portal under Requested For field. I also want to show it as per condition in Item field. If Item name is somethi...
I have a requirement for a Catalog Item where I need to create a UI Policy that has the following condition:Condition 1 : If User_Variable_Num >=250and has the following UI Policy Action : Make User_Variable_Dependent visible and mandatory Where User...
Hi, var currDate = new GlideDateTime(); var closeDate = new GlideDateTime(txt); var dur = new GlideDuration(60 * 60 * 9 * 1000 * 3); var schedule = new GlideSchedule('sys id'); // this schedule explains the 8-5 weekdays excludin...
Hello im new to this tool and would like to know how to get basic SLA reporting for our assigned group. what i need is separate or combined in one page.1. Achieved SLA % monthly 2. Breached SLA % monthly basically i need to know our monthly SLA targe...
Hi Team, I need a help or suggestions on below request. How to call store procedure in snowflake from servicenow ? example, when user rasie a access request servicenow will trigger the snowflake SP. Can someone plz help on this?
Hello, ServiceNow Community!I’m running into an issue with a custom function that’s supposed to calculate the duration between the request creation date and the closed time, but the results are not correct.For example, in the attached screenshot, the...
Hi, I want one task to be done. In the change record, If I select a planned start date which is earlier than the today's date, then it should not be allowed. How to do this?
Hi,Is it possible to create a report on RITM (sc_req_item) table, where RITM stage is "Awaiting for approval" for more than 2 days?
Hello,We have planning to make 3 different queues in walk up experience is that possible? Configuration Repair WarrantyDeployment NOW SERVING:NOW SERVING:NOW SERVING:XxxYyyZzzXxxYyyZzzXxxyyyZzz NEXT CUSTOMER:NEXT CUSTOMER:NEXT CUSTOMER:Xx Yy
i want when category = software make priority = 1-critical (which is derived from the values of Impact and Urgency fields), else display the old value when the form loaded.
I have 2fileds one is list for responsible group which is a list type and the other one is responsible dl i would like to auto populate dl if the user select the groups from the list using glide ajax i have written script but it's not workingScript i...
HI All , We need to create a report with condition as Incidents opened in last 30 days but that shouldnt include last 10days, as we have another report which has that condition to give incidents opened in last 20 days. Regards,Divya
We worked with a partner to have them "quick start" our Virtual Agent journey...and I'm having trouble picking up where they left off. Essentially we just activated the oob NLU and topic blocks with the idea that we could improve and customize at o...
Maybe someone else has seen this issue but I have not read anything nor seen any questions posted. We had an agent not sign out at the end of his workday (Friday) and received an inbound chat message on the next day (Saturday). I have not found any p...
