Incident States and definition guide
Hi Team,Anyone has any guide regarding Incident states and its definition(use) old/New model.Thanks
Forum Posts
List Collector variable not returning approver in flow designer
I have a list collector variable called application_name which refers to the service table. I want the managed_by person which is in the service table to be the approver. I am writing the below script but it is returning empty valuesvar approvers =[]...
Limitation to variable length in catalog item
Hi Community, I have requirement in which the max length of variable is 9, I have done that using max_length=9. But how to set minimum variable length is 8 as well? Or Maximum and minimum length should be same for variable.
Resolved! Script to create ritm and one associated task
Hello folks, I have a requirement where i am submitting catalog form which is creating ritm and ctask but with the same workflow i need to create another ritm and one associated task which will get assigned to Service Desk for reporting purpose . Sce...
Microsoft teams integration
I want to set up Service portal on my teams app. However, the embedded portal at the moment is employee center. Do any of you know how to configure this and make a new tab for service portal? (Or even something new websites?)
Increase the Width of the Slushbucket in the Personalize List Columns
How can I increase the width of the Available and Selected slushbucket columns in the Personalize List option so that the field names I want to add and/or move are not cut off by the boundaries of the box? This is so that the end user can more easily...
Resolved! Remove member from watchlist
Hi folks,I had a requirement to add users to watchlist when priority is High/Critical I created br to get members from group and its working fine. But issue is when priority of same incident changes to low again the members are not removed from the w...
dought in administration can any one help me to reach out
how to remove user who is resigned from the organisation through work flows
Virtual agent lite integration with teams
how to integrate Virtual agent lite with Microsoft teams.Could anyone pls help me with the process.Thanks in advance
User Confirmation on RITM
Dear Community, I have a requirement to add user confirmation once the task status is changed to closed complete. As soon as the consultant closes the task, it should send an email to the end-user which should have two options (Accept) (Reject). If t...
Checkbox doesn't always fill in as the client script suggests
Hello everyone. I set up an onchange client script to fill a Checkbox field ('block_gestor_inativo') in case of none of the conditions within 2 IF are met (and in fact none of the conditions are met). The catalog client script involves a search/captu...
Resolved! Need to set the assignment group of incident based on the subject line
Hello, Could anyone please help me on this as i need to set the assignment group based on the subject line of incident. I have created one table and there i stored subject and assignment group.I have created the inbound action for 'Create Incident'....
Want to display variables in sc_task form
I want to display the tick marked variables in sc_task form under variable section how can i do that? Is following script correct?task.short_description = 'IT Work Request For : '+current.variables.requested_for.getDisplayValue(); task.please_pro...
Sorry, either the data don't exist or you don't have the access
Hi All,If an ITIL/Non ITIL user submit the catalog item, we are facing the below errorSorry, either the data don't exist or you don't have the access. Note:- The issue is in one sub production instance only in a particular instance and this is not oc...
Metric Definition
Hii, I have created a custom table named Testing(u_testing) extends task table. now I want to create a Metric definition with type script calculation to calculate the time in which my record was active. can you please help me with the script n all.
