The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

WOT reccuring

HI, out team working with worj order task,can i make a reccuring WOT that opens every day automaticly?

Shpilmaa by Tera Contributor
  • 309 Views
  • 3 replies
  • 0 helpfuls

Resolved! Knowledge Articles Stats

Is there a way to see simple stats on the number of views for each knowledge article and the date of each view?Thanks,AJ

TStark by Kilo Sage
  • 558 Views
  • 7 replies
  • 0 helpfuls

how to authenticate contacts who write on whatsapp

Hi Everyone, I am integrating servicenow CSM and virtual agent with whatsapp using Twilio, according to the following documentation:https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/concept/messg-whatsa...

Bundle multiple cases together

Hi,We have a common situation where we need to bundle multiple cases together because of a few scenarios:- Duplicate issue for same customer contact- Customer emailed not including the watermark so created a separate case- Customer started a new case...