I want to create a report in service now which shows 5 fields for all the services present. the fields are average response time for all the incidents for that service. same goes for average resolution time, total ticket count, average on hold time, ...
Hi, I have an Checkbox filed called "Required_Action" in sc_req_item form. The filed gets read-only(noneditable) after tickets gets closed. Now, I want to make it field Editable irrespective of state, If logged InUser is part of the ritm assignment g...
I am trying to generate a PDF where I use the uploaded template for the first page, and then I repeat the second page as many times as needed to fit the amount of data I provide. I am open to an HTML template if that's what is required, but I have a ...
Hi All, I got assigned an enhancement can you help me with that how to proceed?To manage the Contingent Worker Extensions efficiently, we need better process. In few cases, a manager has multiple resources that need to the extended(around 20) or rev...
I have created a service request form, with a variety of varaibles. I have also created an execution plan to create REQ/RITM/Tasks to fulfill the request. I need to be able to pull values from the form into the RITM and subsequent tasks. Is this poss...
please help to me how to this error solve in Virtual agent in my PDI subflow global.link_unfurling was called. Please view execution details in Flow Designer using context ID Thanks
Hi everyone, Currently, we have migrated to the latest version of ServiceNow update (Washington DC). I have an issue when I try to modify or add a new rich text element. No matter the action on the visual it reverts to default font properties. Is thi...
Hi everyone,Can we restrict query BR to not run for individual joined tables when accessing Database views?For eg: If i have joined table a and table b , i dont want query BR on table a and b to not run.instead only 1 query br should run which is on...
Hi Folks, When we are updating the Mandatory fields in the Agent App Form Behavior is not same as the App Behavior, We are Using Agent App and we are not able to update the fields as same as we are using in the Form of web . 1. Not able to see the su...
Hi Folks, I need to copy the attachments from Incident record, and it Needs to be updated in the additional comments section. There is a possibility to update the Attachment in Additional Comments section if we update the Variable type of Additiona...
How can we change the background color of a field in list , based on other fields condition or when the list loads .for eg We have ABC column having Yes and No Options , and another xyz column for all records on table, for eg we have records with sam...
Hello. In a Catalog Item, I want to have an item that has a link in the instructions section that updates dynamically based on what is selected in a previous item. For example, in the attached screenshot the user selected "ServiceNow, Inc" for the v...
There are three tasks are needs to generate in prallel we need to check that if 1 and 2 tasks are close complete then 4 task will generate. in the same time if 3rd task is close complete then 5 th task needs to generate how can do this.thanks in adva...
Hi everyone.I want to make the "Start a new conversation" action available during all of the conversation, so the users will be able to restart the conversation in every stage of the flow.Anyone knows how to achieve this?
