Create a list, one below the other and not next to it in the lister collector
I need to leave the list collector sorted one below the other, is it possible?Below as I left it. I want to leave it as shown in figure 3
Forum Posts
How to make the catalog item visible to only 2 departments IT and NON IT users and their location
How to make the catalog item visible to only 2 departments IT and NON IT users and their location should be INDIA.Please help me in scripting if script is needed.Thanks in advance.
Resolved! How do I add fields in incident form to service portal
Hi,I am sure this has been answered already. Any help would be great! In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory Subcategory is dependent on Category. Category is dependent on Queue.Examp...
virtual agent capabilities
Hello All, 1- If I have VA (lite), can I search about "Search Knowledge Base"? another case :2- If my license is ITSM Pro how can I integrate the VA with the copilot? if there is any videos or any documentation can help me with it please provide it....
Question about Retrieving Response Status Codes in REST API
Hi communit,I want to add a monitoring feature to my instance. When I use third-party software (Postman) to perform create actions on my instance via REST API, I hope to monitor the response status codes. Specifically, I want to send a notification w...
Virtual Agent Topic NLU Mapping List
Hello everyone, How can I create a list of all Virtual Agent topics and their mapped NLU models/intents? I know I can see this in NLU Workbench, but I'd like to know which table(s) contain this information so I can use it in a script. Thanks.
Can we trigger on call trigger rule when the assignment group prepopulated???
Hi All, Please guide me whether the below requirement achieve or not : Can we setup two on call groups with the group members ( and we wont use these on-call groups in Assignment group field) and the groups members will be part of both assignment gro...
Resolved! Request forms creation of fields
Hi I am creating items to a catalog.And I am adding variables but I can't see this data in the table sc_req_item.I know it is stored in another table. The question, is it better to add fields to the sc_req_item in order to see the info and work with ...
Agent Assist for Service operation workspace
I am having an issue though. I was able to add a Catalog item on Agent Assist. However, when an agent clicks that card, The agent should able to order or copy the link( to send to the user) in full view. Currently, when I click on the catalog item ca...
Getting errors while opening my career hub page in esc portal
Hi Experts,I am working on esc portal, While working I am facing a situation here. Whenever I try to open Career Hub page it is showing few errors related to the User skills widget, but i have not changed anything related to it and in my page there i...
Transform map date format error
Hello, I am pulling user related data from a SFTP source and one of the fields in staging table is called as HireDate. This is a string field and the date copied in this field has format 'yyyy-MM-dd', eg.: 2000-11-27. But the target table is sys_user...
Resolved! Action dropdown not visible when OOTB widget is cloned in ESC portal.
When I clone the OOTB "Incident Standard Ticket Actions" widget and add that to action region of standard ticket configuration, the action dropdown is not visible. But it is visible, if add the OOTB "Incident Standard Ticket Actions"widget. what is t...
How to make attachment mandatory in application from when user select the drop down
Hi, I have application table and drop-down values field name is : Service manager- choices(dtit and non dtit)when user select "non-dtit" then make attachment mandatory. Regards,Tharun
Email notification with only selected options from select box
Hi,I have a problem with the email that asks for approval.Item has 3 Select boxes and depending on the first one, the remaining 2 appear.I would like the notification to show only what the user has selected, not everything.How can I achieve this?
How to get the url of the incident ticket in JSON format
Hi Team,I am trying to fetch the incident ticket by using the REST API. I am able to get the reference link in the JSON format but i am not getting the actual incident ticket link. Could any one please help me on this.
