I have been trying to find an answer on this for a while, where a couple of posts discuss adding different "flavors" of virtual agent to different portals, but my use case is a little different. I have a client who has virtual agent lite built out f...
Hello, Could anybody guide how can I set SLA Due date as 30 days from the date user selected in catalog item variables "event date" through workflow. We have a variable event date in catalog item when ever user select event date we have to add 30 day...
Hi, I have created a customized survey and now I want to send email notification for incidents and requests with this new survey.In the email notification, I get the option to select the 'email template' but how can I select the newly created survey ...
Hi Everyone,I have a doubt regarding assignment rules. I need some info on how can we have assignment rules: If Table A and Table B have same category and need different groups to be populated, How can it be done?where the category is same for both t...
Hi Team , We have a requirement to attach emails as an attachment to a record whenever new email is added to the record. Could you please suggest if we can achieve that.
Hi, I have a ask in which when fieldA is changed, fieldB (dateAndTime field) should populate the current date and time based on users time zone. Also when any other user opens the form the fieldB should be in the current users time zone, if there is ...
Hi, I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it...
Hi Experts, I am creating a additional change model (Network), I want to add default (change_sv_management) and selected CI approval group as approval group. Once the approval is given from both the group then only it should move to schedule state....
Hi, I have a requirement that, for the basic changes like change in name or short description of a template, I need to implement a functionality that on a regular interval these changes should be copied to other instance. so that changes are in synch...
Hello,Can someone please help me add a checklist to the task in the catalog task table form using the Flow Designer?I created a checklist record and a checklist item record, which initially allowed me to configure only one task with a single checklis...
From case form i am able to change the task state to close even though the task closure code is mandatory, how can i abort it and show fill mandatory field and then close the task
We have an MRVS on a catalog item that is asking for Asset tag, Serial Number, Model, Make, Support Group and a couple of other fields All are required When we enter NA on the Serial number on the 1st row it is fine. If i try to enter a second row an...
How can we Ensure tables sys_ux_style and sys_ux_theme are excluded from a clone back" . I am unable to understand this .I think because of this i am unable to add required header color to my instance. Can someone help me in this..Thank You!!
Hello Friends, I have created a flow. In that after all the logic I am closing the Catalog Task.Once the Task is closed, RITM is auto closed to Closed Completed.But the Request is still in OPEN state. Please suggest what can be the issue.THank you
I'm trying to convert the following BR into a custom flow action with a script step. However, I'm having difficulty putting it together. Any help with the input variables, script, and output variables would be greatly appreciated. The business rule I...
