Resolved! CIS-ITSM Exam
Which of the following variable type is supported in a multi-row variable set (MRVS)?A. AttachmentB. List CollectorC. LabelD. HTMLwhat is the correct option?
Forum Posts
Dashboard not loading after adding a filter
Hi, We have a dashboard that just doesn't load after we've added some basic filters to it. Even after deleting the filters, it still doesn't load. I can load individual reports on the dashboard by refreshing each one (as seen in the screenshot) but n...
how to send notification when kb article is going to expire in 15 days and 1 month
Hi Team,please suggest how to configure notification which should trigger 1 month and 15 days before expiry date(valid to) notification should trigger to contributor, approver manger and ownerFYI OOTB we have one month notification but we are not us...
Delegate Instructions
HI All, I would like to add Delegate Instructions on how to cancel a delegate are showing in TEST not in prod. when selecting a previously established delegate. the end user should see the following in red font on the page as below. Please note: To c...
Notify the Requester about Approval Rejection in Flow Designer
Hi Team,I am trying to notify the requester when their approval is rejected by the manager in a Flow Designer.I have created a Send Email action in the flow.However, it is not working as expected.Can anyone please guide me on the correct way to send ...
Resolved! How to add and remove values in list type field using flow
I have a requirement, there is a table in which i have a field called record _user of list type, i want to add user in the field using flow without removing other users and also if i remove any user through flow only that user should remove.Does any...
Resolved! Recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal
Hi All,We have noticed that recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal.When I checked the Approval record widget, it has recurring price included to be displayed, but for some reason it is not appe...
Can we click "ok" button in the dialog box using ATF
Hi, Can we click "ok" button in the dialog box using ATF.Can someone help me with the ATF test step that can be used to click any button on the dialog box. ThanksPooja
Resolved! Activities Reporting Using Incident_Metric Table
Hi, I am trying to create a report that shows activity within a incident completed by a subset of users between certain times of the day (ie State change, priority change, Change of queue, Assignment of user, work note added etc). I am trying to do ...
Incident Communication steps reduction
When an incident is classified as a Major Incident, the current process requires navigating to Email to notify MIM managers which is OOTB. I am exploring if there is a simpler approach, such as adding a “Send Email” directly on the form to streamlin...
Exclude users from receiving notifications
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write an email script.
Best Practice for AWA Manager Visibility
Hi everyone, hope you’re doing well!I’m reaching out to get advise to try to avoid unnecessary customization if there’s an OOTB‑aligned alternative.The requirement is to allow the awa_manager role to view their AWA Queue and Assignment Rules from the...
How to get old value of list collector type variable in onchange client script
Hi All,How to get Old value of a list collector type variable in onchange client script? I am using below client script but old value always return empty.function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '')...
ServiceNow Splunk Integration using Cribl
Hello Folks,We are planning to integrate our ServiceNow instance with Splunk for security event monitoring by forwarding logs from ServiceNow to Cribl and then to Splunk.Has anyone implemented a similar integration? If so, could you please share your...
list collector options are not visible to end users.
I am trying to create a service catalog in which I have created list collector variable options which are not visible to end users, so is there any other variable option is available to select multiple options in service catalog.