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Resolved! Reference Qualifier for Lookup Select Box Type variables.

Hi everyone,I'm working on a catalog item that uses 2 variable set.location(reference type) is from variable set 1.device(Lookup Select Box type) is from variable set 2.I wanted to filter the items on the device variable using the location from the v...

MarkJhonB by Tera Contributor
  • 512 Views
  • 3 replies
  • 1 helpfuls

Resolved! Release Management and Change Request

Hi all, Which is the relationship between Release Management (I mean the "old" feature, not DPR) and Change Management?A change request can be considered as the last step of the release?A change is only used to assess the risk and track implementatio...

Tommaso2 by Tera Expert
  • 438 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to limit table access for dedicated users

Hi!I work as Support Engineer for a Integration as a Service product, basically we build integrations between ServiceNow and Jira.When building the integrations, we create a ServiceNow dedicated user with some OOTB roles (such as sn_incident_viewer, ...

Resolved! Access multi-row variable set from RITM using Rest API

I am investigating how to retrieve ticket information created in the service catalog from an external system (Python).I understand that by specifying “variables.variable_name” in the sysparm_fields of the sc_req_item table API, values for variable in...

竜太畠 by Tera Contributor
  • 871 Views
  • 8 replies
  • 4 helpfuls

ATF - Input variable from a different table

I am trying to setup an automated test in IRM that is trying to validate fields (including a custom field and behavior) that requires creating a record from 2 different tables so that second record can refer to the first one. In order, I am trying to...

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StevenU by Tera Contributor
  • 611 Views
  • 5 replies
  • 0 helpfuls

Related Problem List

I would want to create a "Related Problem List" Tab to the side of the Resolution Information Tab and that Resolution Information Tab needs to be associated with a Problem from the Problem Management Table, how do I go about it 

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PreethamR by Tera Contributor
  • 543 Views
  • 3 replies
  • 0 helpfuls

Resolved! addAddress() in Email scripts

Hi Everyone,I am defining an Email script to add the approver of a HR case in  cc and bcc of a notification triggered by an Event in the Flow. Please find the script below. Current object is the Approval  GlideRecord passed from the event.var gr = ne...

Madhan007 by Tera Contributor
  • 565 Views
  • 4 replies
  • 1 helpfuls

Dashboard Platform Analytics

Hello Can we get all the dashboard links in a table? Like, can we get all the dashboard links in a column like (refer the below image) Owner, group created and updated by?? attached the screenshot for better understanding.  

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Resolved! UserCriteriaApi usage

Hi everyone,I am currently working on a requirement where I need to evaluate User Criteria for a Knowledge Base at the Service Portal widget level.Here’s what I’m trying to achieve:We have user criteria set up for different Knowledge Bases.I want to ...

ujjwala_678 by Tera Contributor
  • 908 Views
  • 9 replies
  • 4 helpfuls