My servicenow administrator fundamenta
My ServiceNow administrator fundamentals are 99 per cent. I don't know where to check. I have now gone through every video. And it's still 99 per cent.
Forum Posts
chat re-assignment when it's reach to max wait time messages
Instead of closing chat request after 1 minutes when agent didn't accept the chat, could it try another agent and assign max time wait message and close once there is no agent available in VA in Servicenow.
Resolved! Brazil Timezone (BRT)
Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?
Query regarding Load Data Staging table Deletion
Can we delete the source table created while loading data through import table.. there are many tables craeted in my system while loading data in system table... Can I delete the tables created that are import set tables... and what is the procedure...
Resolved! Timesheet portal
Hello Community,I would like to know from which Widget or script, the below options are populating when selected the more options on the time card.1. Add Note2. Open Form View3. Delete Time Card4. Submit Time Card.My use case is to hide Delete Time C...
Resolved! Normal Change Form used for two different teams
I have been able to create a new change team that will be use the IT CAB process and workbench. I am having trouble seperating the 2 types of changes The change is still going to IT CAB and not the new group. Need help with what or why Change Policy...
Need to configure new custom field as a coulmn in UI page
Looking to add new custom field (u_control_score) on UI page.whenever we are performing the risk assessment during the control assessment when we are adding the controls ,some control related fields are displayed as columns in UI page here i m lookin...
what is the differenze between ldc_install_status and vm_install status? Thank you
what is the differenze between ldc_install_status and vm_install status? Thank youI'm asking this to better understand the flow of these 2 statuses in case of ITOM Discovery of Azure and AWS cloud for terminated CIs.
Resolved! Ui button on workspace
I want to create a button visible only workspace such taht after clicking it make additional comment madetory and after filing it, it will go to next state . How to proceed?
How to dynamically set reference qualifier to the reference field on ui page in serviceNow
Hi, I have created an ui page which has 2 reference fields :1. Project:2. Epic related to above project:Attaching screenshot for reference:I want to show the epics related to project selected in 1st reference field in a 2nd reference field. I can get...
Resolved! Incidents are created but when i try to open that then showing that no records found
Goal 1 Create one incident per group member (dynamic, not hardcoded).2 Assign each incident to a group member.3 Short description: Daily Health Check for [Member Name].4 Caller: A default user like "Health Check User".5 Run only Monday to Friday, dai...
How to create a preview popup on hovering over hyperlinks in Knowledge Article body (ServiceNow)?
Hi Everyone,I want to implement a feature in ServiceNow Knowledge Articles where when a user hovers over a hyperlink in the article body, a preview popup shows a summary or snippet of the linked content. Could someone please guide me on how to imple...
Resolved! Dashboard Breakdown filter not working as expected
Hello everyone we are having issue with our dashboard that has the Task SLA Contracts breakdown filter.Basically once selected it inserts the filter on the report (set on task_sla table) in the screenshot bellow as task.business_service.u_contract re...
Resolved! How to Automatically Page On-Call Team after an INC was created
We’re looking to implement a workflow where, if a scheduled job or file transfer (inbound/outbound) fails to run by a defined time, an incident is automatically created in ServiceNow, and the on-call member of the responsible team is paged via Status...
Close the RITM and Req when sctasks are closed - created 2 scatsks at the same time
Hi, For my requirement 2 catalog tasks are created at the same time, so when I am trying to close one catalog task and the automatically RITM and Req state is closing automatically, once 2 catalog tasks are closed then only RITM and Req should be cl...
