Brazil Timezone (BRT)

[Blitz]

Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?

[J Siva · Accepted solution]

@Blitz 
1. Go to basic configuration

2. Click "Configure available time zones"

3. Select the "Brazil" time zones and move them to the "Selected" side & save

[J Siva]

Hi @Blitz 
We have OOB Brazil timezones.. You can use any one of them from the below as required.

Regards,
Siva

[Blitz]

where is the location for this ?

[J Siva · Accepted solution]

@Blitz 
1. Go to basic configuration

2. Click "Configure available time zones"

3. Select the "Brazil" time zones and move them to the "Selected" side & save

[Blitz]

This works also, correct timezone is Brazil East, I do have a question what's the configuration in the backend on why it works on oob timezone and for custom it doesnt, is there a list to put an entry for custom timezone for it to work?