Brazil Timezone (BRT)

[Blitz]

Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?

[J Siva · Accepted solution]

@Blitz 
1. Go to basic configuration

2. Click "Configure available time zones"

3. Select the "Brazil" time zones and move them to the "Selected" side & save

[J Siva]

@Blitz Honestly I'm not sure. But BRT & Brazil East are same.

[armanoj · Accepted solution]

Hi @Blitz ,

1, Add Timezone field to incident form.

2. Then right click on timezone field and select configure choice.

3 Then select the preferred time zone from available to selected box(Add).

4. Then save.

If the solution is helpful. Please mark it as helpful.

Thanks

Arun