CIS-ITSM Doubts

[SumartyaS]

Your customer complains that when their users click
on the Configuration Item magnifier from the Incident
form, that they are overwhelmed by the volume of
CIs to choose from. They want to exclude certain
types of CIs from the CI lists on the Incident. Problem
and Change forms. What do you recommend to your
customer?
A. Add a Show field to the base cmdb table: Check the
Show box on those CI records they want to display;
make reference qualifier to display only the CIs with
show=true
B. Use the Principal CI class checkbox, to identify
the CI classes that they want visible on the Incident,
Problem, and Change forms
C. Create an Access control to hide the unnecessary
CIs from the itil users
D. Make a show/hide UI action to show only the desired
CIs to the itil users.  Could anyone kindly let me know the answer for this?

[Cassandra Kittl · Accepted solution]

B. Use the Principal class checkbox to identify the CI classes that they want visible on the Incident, Problem and Change Forms...

This filter is not turned on by default because what your company considers to be a Principal class varies by business models in general. Principal Class indicates the CIs you manage as a part of the services you provide. For a Service delivery company - this would be services class and maybe a server class. For an Infrastructure support company - it would center on infrastructure CI Classes and a facility management company might focus on the facility CI classes.