We are facing an issue with the Copy Change functionality in ServiceNow.
When we use the Copy Change OOTB UI action, it successfully clones a new change record in Drafting state, but there’s no message or identifier showing that it's a copy (which we understand is expected behavior).
However, the problem is:
Our original change has a custom Change Model .
After copying, before saving, the form looks correct (still shows custom change model).
But once we click Save or Submit, the Type automatically changes back to 'Normal' instead of retaining custom change model.
We have already:
Added the type field to the system property com.snc.change_request.copy.attributes.
Confirmed there are no custom Business Rules or Client Scripts affecting the type.
Found that the OOTB Script Include (likely ChangeRequestSNC or ChangeUtils) seems to set a default type of 'Normal' during copy/save.
How can we ensure that the copied change retains the original custom Type (Health Check) after saving?
What is the recommended best practice — fix via Business Rule (Before Insert) or customize the copy script behavior?
