Custom Approval Request Message in Employee Center - My Tasks

[VibhuMishra707]

 In this Image, As you can see There is a Default Message "Do you want to approve the following: <article_number> - <short_description>".

I want to customize this message, like when we receive an approval request mail.

Article Number: <article_number>

Author: <author_name>

Short Description: <short_description>

Click here to view the knowledge article: (<knowledge_article_link>)

I have no idea; this can be done. So, please try elaborate your answer as much you can.

[Raj_Nishant92]

Hi @VibhuMishra707 ,

Steps to Customize the Message

A. Update the Approval Notification Template

If the message appears in an email notification, the customization happens in the notification template.

1. Navigate to the Notification Settings:

   • Go to System Notification > Email > Notifications in the ServiceNow application navigator.

2. Locate the Relevant Notification:

   • Search for a notification with a name like "Approval Requested" or any other approval-related notification.
   • These are typically triggered by conditions, such as approval requests on a knowledge article.

3. Customize the Notification Message:

   • Open the notification.
   • Update the Message HTML field to your desired format:
     html

     Copy code

     Article Number: ${article_number} Author: ${author_name} Short Description: ${short_description} <a href="${knowledge_article_link}">Click here to view the knowledge article</a>
   • Ensure all variables like ${article_number} are correctly mapped to the fields on the record being approved (e.g., Knowledge Article table fields).

4. Test the Notification:

   • Simulate an approval request to ensure the email displays the custom message.

Please check if it works.

[VibhuMishra707]

Not asking for the Email Notification Template. I want to modify the message shown in the Image.