Unable to add virtual agent to mobile web screen in now mobile.
Hi all,I am trying to add the virtual agent in mobile web screen but its not showing up in mobile.Can you please help me regarding this?
Forum Posts
How can we create User Journey report in ServiceNow
Hi, We have one custom portal, for which we need to do some reporting, but the reporting is not the normal report what we do from the report module in ServiceNow but rather it is a user journey report.For example: User came to portal and clicked on s...
need to restric reference field only to particular table
Hi Experts, In task_ci table there is a reference field called swapped ci. This is a table used by multiple table. like incident and change. i want to restrict to incident table . but dictionary override option was not displaying. So can someone plea...
I cannot able to edit Author field on published knowledge articles
I cannot able to change/update Author field on Published articles even after I updated "glide.knowman.versioning.minor_edit_fields" system property. Could someone please help me what is the issue. @Dr Atul G- LNG @Community Alums @Ankur Bawiskar @Ja...
How to sum the list of RITM variables in the report
Hi Team,How to sum the list of RITM variables in the report. Example: If 2 RITM's present in the report with two effort values , RTIM1 with effort as 10 and RITM2 with effort as 20, so in the end of the report we need to sum the two effort values. Ki...
Filter more than 1 in Workbench
How can you choose more than 1 assignment group to filter and select in the Workbench widgets?
Reminder and timeout message for inactive user session in Virtual Agent
In Virtual Agent chat conversation between an agent and end user, we want the system to auto disconnect the inactive chat sessions that are idle for 10 minutes after providing an inactive reminder after 4 minutes so it will help us to focus on activ...
Reminder and timeout message for inactive user session in Virtual Agent
In Virtual Agent chat conversation between an agent and end user, we want the system to auto disconnect the inactive chat sessions that are idle for 10 minutes after providing an inactive reminder after 4 minutes so it will help us to focus on activ...
Virtual Agent Analytics: User Feedback
Hello,Is there a way to change the criteria this graph uses? Right now it's not picking up the data from the Virtual Agent Satisfaction survey. It's picking up the data form Virtual Agent Feedback survey. I'd like to change this.Thanks.
Resolved! ITSM Simulator Task
Hello Team,I'm performing the ITSM simulator task: Problem state should be "Pending Change" after creating Normal Change or Emergency change from Problem record.But error is displayed after change is created from problem record. I have configure the ...
OnCellEdit is not working in Workspace
In Workspace view. If we can update the assignment group automatically assigned to is empty in workspace. how to configure this validation is workspace. @Ankur Bawiskar Thanks,
Virtual Agent through MS Teams
Need a help with output responses for Virtual Agent through MS TeamsIn MS Teams - When displaying the bot response(text and hyper link) through 'html' component fonts are in different format(fonts/sizes are different and larger) compared to Portal Vi...
Backlog For Performance Anlaytics
How can I create backlog that show the backlog number changes daily without the backlog that had been resolved change like above time series?
Survey Notifications for Surveys
Hello, I need assistance with how to have two different notifications configured for Surveys. I have created a standard survey using survey designer and we have another survey using a custom script that includes emojies as a tigger when they reply to...
Business for restricting incident table
Hello, I created a business for restricting the ITIL Role - Incident Table to assignment group and assign to me. Unfortunately, it is too restrictive. The ITIL User doesn't see anything.Please advise,Thanks,
