Hello all, I'm trying to install Virtual Agent and am at the Topic Recommendations stage. I ran the topic recommendations and am unsure what I should do with them. For example, the recommended topic "ITSM - Issue - Software - Browser" is outside VA's...
Comments are auto saving in form , after entering something in comments without clicking on post.By selecting any UI action on the form, the comments are auto saving without posting, please help me how can I restrict that functionality. I want the co...
I have a list collector that I moddified, originally its only department, I modified the variable attribute to include its company . Now , what i hope to achieve is when i select the department , the company should also be included to the answer sepa...
Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.
When I try to close the sctask it is throwing an error saying that the mandatory details are not filled in, even though I filled all the mandatory details in the form.Please suggest.
I am facing an issue where I have multiple KB articles set to Active= False but Latest= True. What I observed is that they are being set Active= False while new versions creation or any modification. I went through the workflow for knowledge bases bu...
Related list on the change request form is not getting displayed in tabbed form even after the tabbed form switch is set to true and user preferences system is true and user is empty. Please let me know what needs to be done in this situation ?
Hi all, How to Cancel all SC Tasks in RITM when RITM state changes to Close Incomplete using Business Rule. The requirement is to close all SC Task under Closed Incomplete RITM's.
Hi,We have something like error on our virtual agent.You can see the gray circle in the attached photo, but actually, the knowledge should be displayed in card format at this gray circle part.It is the first time for me to face with this kind of phen...
As admin in all my environments even when elevating my admin role to security admin I am unable to create an Agile Group. I am met with this error. ''You are either not authorized or the cart item is invalid'' any ideas?
Hi All,Is it possible to open up a portfolio in the SPM module only to selected users?Example: We have a new portfolio called "Portfolio A" but all the users with a group "Group A" can access all portfolios and their project pages. What configuration...
Hi Experts, I have setup the Survey Actionable Message for Outlook and it is working as expected, only is that it is not showing in my outlook client the template layout as I want. once the email is sent in my preview notification I can see the layou...
Azure DevOps workflow going to multiple assignment groups- this doesn't seempossible so l am wondering if we don't have two different workflows operatingdifferently. Like maybe one is our UAR process and one is merely an Azure accessrequest. l am not...
Hello, I am currently creating a catalog item. In this catalog item, I have two fields, titled "Domain", and "Category" Currently, I have these fields setup as Lookup Select BoxesThe table I am using is a custom table, u_software_categoriesThe "Domai...
