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Mail Template Issue

Hi Team, I have a query regarding Mail Template, while we are uploading the Mail Template in the Notification, we need to update the button and URL which needs to be redirected to the Portal Incident view of SP and Needs to open for the end user. @Ch...

Modification of Propose Major incident

Hi,When we click on "Propose a Major incident" button a pop up appears seeking worknotes and business justification. I need to add few more fields along with this two fields. Since its OOB, am not sure can we add additional field in the pop up or how...

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Ram1006 by Giga Contributor
  • 231 Views
  • 1 replies
  • 0 helpfuls

popup window once user login

Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here?UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name', ...

KarankiS by Tera Contributor
  • 445 Views
  • 2 replies
  • 0 helpfuls

GlideDateTime gives weared result

Hello Friends,I am getting some weird value in GlideDateTime query. When I am viewing the list view, the duration filed is showing correct value. But while we are pulling the data of that specific field in the reports, we can see a weird result. Scri...

Community Alums by Community Alums  
  • 237 Views
  • 1 replies
  • 0 helpfuls

Walk-up Experience appointment scheduling

Is it possible to config a location to allow a service desk agent to create an appointment but not show the location on the portal.  Basically, only agents could schedule - not end-users. Thanks - Mark.

Mark Cole1 by Mega Guru
  • 598 Views
  • 1 replies
  • 0 helpfuls

Resolved! Incident Average Time to Acknowledge

I have been tasked to create a report that shows the Average time it took the NOC to acknowledge an Incident (state change to In Progress). I've tried to use the "Incident SLA" table & the "Metric Incident" tables and the report returns No data to di...

SLA calendar issue

Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...

servicenow PDI does not display many fields in user table`

On my PDI, the sys_user table is suddenly not able to show many fields and related lists in the sys_user table. I am logged in as admin despite that I cannot view the fields. even the show xml and all contextual menus arent displaying. How can this b...

PKA by Tera Contributor
  • 636 Views
  • 10 replies
  • 0 helpfuls

Show Related Incidents icon

I have had a request to make this icon stand out a little more - what would be the best way to change the icon or add colour to the current icon?Thanks,Dan

Dan Brown2 by Kilo Sage
  • 377 Views
  • 2 replies
  • 0 helpfuls

Resolved! Alternate of Field Watcher in next experience UI

Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow?  Regards,Vinita Kushwah

vinitaverma by Tera Contributor
  • 917 Views
  • 1 replies
  • 1 helpfuls