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Approval Reminder

Create a notification that will remind the approver of an unapproved RITM (Note that you can reuse existing RITMs that satisfies the condition no need to create new catalog item or request a new RITM)Create a scheduled job that will trigger the notif...

aniellacerna by Tera Contributor
  • 2523 Views
  • 12 replies
  • 2 helpfuls

Directing users to report an Incident or Request a Service

I'm looking for examples of how other companies have set up their options to Report an Incident or Request a Service. Currently we have a widget on the home page (Report an Incident and Request IT Support - generic request) and our users are defaulti...

jdonily by Tera Contributor
  • 609 Views
  • 2 replies
  • 0 helpfuls

WOT reccuring

HI, out team working with worj order task,can i make a reccuring WOT that opens every day automaticly?

Shpilmaa by Tera Contributor
  • 799 Views
  • 3 replies
  • 0 helpfuls

Resolved! Knowledge Articles Stats

Is there a way to see simple stats on the number of views for each knowledge article and the date of each view?Thanks,AJ

TStark by Kilo Sage
  • 1344 Views
  • 7 replies
  • 0 helpfuls

Bundle multiple cases together

Hi,We have a common situation where we need to bundle multiple cases together because of a few scenarios:- Duplicate issue for same customer contact- Customer emailed not including the watermark so created a separate case- Customer started a new case...