Custom notification when ticket reaches particular Assignment group

[Adinvie]

Hello guys,

does ayone have a clue how to set a custom notification when a particular group is assigned to ticket? Lets say we have a group 'TeamA'. So I would like to get an email notification when 'TeamA' is assigned as group for solving a ticket.

Thanks.

[Arun_Manoj]

Hi @Adinvie ,

Option 1: Notification via Notification Module

 Steps to Configure

1. Go to: System Notification > Email > Notifications

2. Click New to create a new notification

Notification Configuration

• Name: Notify TeamA Assignment

• Table: Incident (or Task, Case, etc. depending on your use case)

• When to send: Record updated

  • Condition:

    current.assignment_group.changes() && current.assignment_group.name == 'TeamA'

    Who will receive:

    Users/Groups: Select Group Members or use a Script

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Arun Manoj

[Ankur Bawiskar]

@Adinvie 

there is already an OOTB email notification on incident whenever it gets assigned to Assigned to user

what do you require extra?

If my response helped please mark it correct and close the thread so that it benefits future readers.