Data lookup rule for change requests

[andrea_s71]

Approver: Please delete this question, I accidentally asked in the wrong forum.

As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had found the solution with a data lookup rule but it's not working as intended. 

I used the following values:

Source table: change_request

Matcher table: dl_u_assignment

Matcher field: business_service

Setter fields: assigned_to, assignment_group

I then went to Assignment Lookup rules, set up a new rule, chose the service I want to match, and then the assignment group. Unfortunately, what now happens is that whenever any service is selected, no matter which one, it fills assignment group with the one I set up. Where did I go wrong, and how can I fix it?

[Namrata Ghorpad]

Hi @andrea_s71 ,

Once assignment group is populated based on your assignment lookup rule and after that if you changed the Business service then it will not run. It will keep the same assignment group.

Please check the below screenshot.

Please mark my answer as correct and helpful if it helps to resolve your issue.

Regards,

Namrata

[andrea_s71]

That's actually not the issue. The assignment lookup rule should run when I choose a specific service in the change request form. We have a Payroll business service. If this service is used in the change request form, I want the assignment group auto-filled. But with my current setup, the group is filled whenever any service is selected, not just the specific one.