Email Notifications filter conditions

[Klaus Schacht]

I was wondering if it was possible to filter on state changing from a specifik state to another specifik state without scripting.

The filter I have now is when state changes from Awaiting technicians and state is not Active it will send an email. But the scenario can also be state has changed from Awaiting Technician --> Active --> Resolved it will also need to send an email. The breaking point is that at one point the state has been Awaiting Technician. 

Hope someone has a solution. On Xanadu build

[Shivalika]

Ok @Klaus Schacht 

So , if I am understanding correct you are sending notifications in two scenarios - 

If problem state changes from active to awaiting technician 

Or problem state changes from active to problem solved ? 

Or problem state changes from awaiting technician to problem solved ? 

Is this the correct breakdown ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Klaus Schacht]

That is correct good Sir. 

The problem is I don't want to send an email if Awaiting Technician has not been used. 

[Shivalika · Accepted solution]

Got it @Klaus Schacht 

Then it's simple you just want to send mail when "Awaiting technician state is involved". 

Give below 👇 condition

State changes to Awaiting technician 

OR 

State changes from awaiting technician 

With these conditions it will send in all scenarios you covered. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Klaus Schacht]

No quite what I had in mind but sometime your stare yourself blind 🙂 Will give it a go 😉 thanks

[Shivalika]

Hello @Klaus Schacht 

Yes @Jordan Vignoni  it will work that way in notifications. We do have changes from and changes to privilege same as BR. Meaning both current and previous object copies are with you. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY