Emails Notification is not Visible in Incident Activity Log

[sayan-ghosh]

Hello Team,

I have created a Notification (Incident Close), Notification is Triggering and working as expected but the notification is not Visible in the Incident Activity Log.

I have Enabled the Emails -Autogenerated and Email- Correspondence.

Notification:

Best Regards

[Jaspal Singh · Accepted solution]

Hi Sayan,

I see notification is on Assessment table while the mail logs being looked at is incident table. ServiceNow OOB is configured to display notifications that are configured on the same table you wish to view.

Ideally, in this case you can check for notification log on Assessment table

[Ankur Bawiskar]

@sayan-ghosh 

Did you try to logout and login again?

Did you try to create a fresh email after you configured the activities filter?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jaspal Singh · Accepted solution]

Hi Sayan,

I see notification is on Assessment table while the mail logs being looked at is incident table. ServiceNow OOB is configured to display notifications that are configured on the same table you wish to view.

Ideally, in this case you can check for notification log on Assessment table

[sayan-ghosh]

Hello Jaspal,

Is there any way to Show only mentioned Notification to be Visible in Incident Activity Log.
Any Script or any other way?

[Jaspal Singh]

Hi Sayan,

Question is do you really need it? I assume, its survey so why is there a need to show it in ticket;s activity stream? Solution will have to be thought off but what's the business use case for it.