Error "You do not have permission to see this catalog" in UI Builder while configuring SOW

[jose_quinonez]

Hi,

SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.

I want to specify my own catalog.

I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operations Workspace/Record (Catalog Item Page SNC)/Catalog IFrame/Config section, but I get this error  "You do not have permission to see this catalog".

I even created a dummy catalog with one category and one catalog item with no usert criteria, but I still get this error.

What am I missing?

Thanks

[James Chun]

Hey @jose_quinonez ,

I am assuming the 'aa3e779....' is the sys_id of your Catalog?

Can you try adding the 'table' and 'sysId' URL parameters? (Note that sysId refers to sys_id of the catalog item)

E.g.

See if that fixes the issue, thanks

[jose_quinonez]

Thank you James. Yes, 'aa3e779....' is the catalog sys_id.

There's no need to add the table and parameters as I just fixed the problem a few minutes ago.

Thank you anyway.

I had to add my catalog in Service Portal/Portals/Service Workspace Portal/Catalogs. It wasn't clear because the record is a read-only item, but the catalog section is not.

[Harsh Vardhan]

@jose_quinonez  have you tried with that solution which I have suggested ? that did not solve your query?

[jose_quinonez · Accepted solution]

Hello Harsh,

The problem was that I needed to configure the SOW portal. I skipped that because the portal record is a read-only item and I got confused.

Thanks anyway