flow designer

[tushar_ghadage]

hi all , 

@ankurbawisk , 

I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes.

i tried this with flow designer its working fine but how do it for the multipal task records for an incident.

here is the flow :

 

[tushar_ghadage]

Hi @Viraj Hudlikar , 

while testing i facing this error : 

will you check please , 

[Viraj Hudlikar]

Hello @tushar_ghadage 

For this error try to check flow run context by expanding logs section which you can see at bottom of screenshot you provided and from there you will get idea what is happening wrong and you can take proper course of action further.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar]

@tushar_ghadage 

the error clearly says it's not able to find the record to update

please share the complete steps of flow and also expand the steps and share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amit Verma]

Hi @tushar_ghadage 

I think you have dot-walked till Incident Number while assigning the data pill to Record field in Update Record action. It expects a record, in this case, specifically an incident record and thus, you need to map Trigger Record->Incident to it.

Thanks & Regards

Amit Verma

[Ankur Bawiskar]

@tushar_ghadage 

what do you mean by multiple task records?

for each incident_task record your flow will run and update the INC and add the notes to it.

what's the concern and what's not working?

If my response helped please mark it correct and close the thread so that it benefits future readers.