Create an application called “NeedIT” it should be visible to ITIL users.
The application should have a table call “NeedIT” custom table
Fields are as follows:
- Number String
- impact same as the incident
- urgency same as the incident
- Priority Choice list same as incident
- Requested For Reference
- What needed Choice list Notepad ++, Clarity and CoreDB.
- When needed Date/Time
- State Choice list
- Assignment Group
- Assign to Users according to the assignment group
- Short Description String
- Description String
- Additional
There must be a related list which gives all the active incident of the mentioned “Requested For” user.
Number field must be read-only, Priority should depend on impact and urgency, State should read only
Make 3 sections in the form
- Title: Note It includes field Worknotes and Additional comments.
- Related time (fields to add Opened and closed both field type as date and time)
- Close notes (closure details make mandatory when close button is clicked in the form)
State value will be New, Work In Progress, Pending, resolve and closed state values to be managed by buttons.
Work In Progress button won’t be visible when the ticket is about to be created.
After creation of a record, the button should be visible. Only the assignment group member can see the button work In progress.
When the ticket is in work in progress state then pending and resolve should appear and make work notes as mandatory when changing the status to pending. and when it is placed in pending it can be again placed in progress state.
When resolve additional comments field should be mandatory, there should be a button to put the status back in progress.
After resolve, there should be a button of close.
