04-04-2024 07:29 AM
how can i disable this option and the
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04-05-2024 04:23 AM
Yes and I already replied multiple times on that. Is it that you don't know where to find the conversational interfaces settings? and the branding record?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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04-04-2024 07:40 AM
Hi there,
Not by editing the Virtual Agent widget 🙂 It's a Menu Item. So disable that within your Branding record.
04-04-2024 07:44 AM
i want the VA widget but from this -- from the screenshot - i want to disable/remove the option "call to support (daily 5 - 11PM)"
04-04-2024 07:48 AM
Yes so what is the issue you are having disabling this from your branding record?
04-04-2024 07:56 AM - edited 04-04-2024 08:40 AM
That option is not giving any result , either i want to edit the option details or remove the option,
when i click on the option no result , how to configure those option?
