In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. After the file picker I used the script action as : (function execute() {vaSys...
catalog item based on ci management group approval will ask if the logged in user is part of that ci management group approval will skip if the logged in user is not part of that group the approval will gologed in user is who submitting the catalog f...
Is there a way to setup a dynamic form that users can submit via the ticketing system that they can fill out and submit as a ticket, e.g. a Manger needs to request certain access for specific applications. Instead of submitting an incident with all t...
Hi Team, I am doing a REST Integration using flow designer/workflow. For Authentication, I am using bearer token, which needs to be send in Authorization header.I cant use Oauth type credential as I don't have client Id and Client Secret. I have dire...
Hello everyone, good afternoon! I hope you are all well. I have a question and would appreciate your help. We recently activated the virtual agent in our company and I would like to know where I can monitor the support queue, how many interactions ea...
We want to have a field displayed in portal for each catalog item that shows average fulfillment time for each catalog.I was wondering what would be the best approach, is it possible to create a metric definition that differentiates duration between ...
Hi There, I have translated text in the (sys_translated_text) table but it'not translating .in case menu translation are happening but in widget it's not happeing, How can i in widget also. Regards,Rajesh.
Hi all. We have a requirement to trigger if condition based on the Variable values in the MRVS.Multi Row variable set name : Configuration itemsThere are two check boxes in the variable set named Requirement and Replace.I need to trigger workflow if ...
Hi all,in ServiceNow there are 3 different default levels of priorities. Is it possible to use multiple schemes of priorities? In the case of my company we offer most of our customers 3 levels of priorities but some customers get to choose from 4 lev...
I am trying to create field level ACL for some fields of group table but these fields are configured in a different application scope. But the ACL is not working. On impersonating the user, they are not able to edit the field where ACL is created for...
can we write script in data policy
There is a reference Field to user table in the form opened in csm/fsm configurable workspace. I am using a Lookup User Data Resource to get Info about that user. But Data resource returning Currently logged in User by Default even after setting the ...
HI, I am using the sn-choice-list to create a choice dropdown in portal. I would like to know if we can apply css styling on this field, like I want to change the blue hover to Gray. Any suggestions will be helpful
variables 'city' and 'state' should be only visible to 'service' group members in catalog item, need to be hidden for all usershow can i achieve this i saw some client script and script include and business rules but did not work , is this possible t...
Hi Team, I am preparing for the interview for the ITAM developer role. I have 3 years of experience with ServiceNow and CSA &CAD certified.I need technical scenario-based and theoretical questions and answer for admin & ITAM activities that could be...
