PKG files cannot be attached in sc_req_item
We have tried to add PKG files in sc_req_item but it doesn't work, has anyone had the same problem?
Forum Posts
How to create email notification for REQ,RITM, INC, SCTASK, TASK
When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is chang...
flow designer
hi all , @ankurbawisk , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes.i tried this with flow designer its working fine but how do it for the multipal task records for an incident.h...
How to Configure/Access Service Catalog in Virutal Agent Without Using Topic Block Out-of-Box Action
Hi Community Members, How to Configure or Access Service Catalog in Virtual Agent Without using ServiceNow's Out-of-Box Topic Block Request Service Catalog Action. (Requirement is End User should be communicate to Virtual Agent's UI not Using Out of ...
Getting "technical issue" msg when tried to used "Request catalog item" Topic block in Virtual agent
Hi there, I created new topic to submit catalog request from Virtual Agent. For this I used OOTB Topic block "Request Catalog Item". But while testing I am getting error message as "I'm having technical issues and won't be able to continue this conve...
Resolved! Email Notifications filter conditions
I was wondering if it was possible to filter on state changing from a specifik state to another specifik state without scripting.The filter I have now is when state changes from Awaiting technicians and state is not Active it will send an email. But ...
How to create flow designer for list collector field.
I have a requirement that we need to add memmbers to the group table using list collector filed in Servicenow. how to achive this by using flow designers. Thanks Rashmi
Resolved! Getting Average Duration on Incidents by month
How do I get the average duration it took to open and resolve an all incidents by month? Can I do this in any repeatable report?
Virtual Agent Topic to Display KB Article
I need help creating a Virtual Agent topic that retrieves a specific Knowledge Base (KB) article and displays it in the chat. The topic should include a "Show More" button that expands the content within the chat and an option to open the full articl...
Annotation text
when user is select "Yes" the Annotation text should be display, else it should be hide.Could you please help me on this.
Resolved! Incidents visible to the user selected in "Requested For" variable
We have hidden incidents from all users and made only visible to "Desktop support" group members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Queue triggers show internal name of virtual agent topic in virtual agent instead of display name
HeyI followed the solution on this post https://www.servicenow.com/community/developer-forum/transfer-to-live-agent-abruptly-ends-if-max-queue-time-is/td-p/2343965/page/2 It says to use queue triggers to provide action choice to end user before endin...
Show incidents to users selected in variable.
We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
How to specify color scheme on graph
Hello team.I am using color scheme to specify color scheme on graph.I want to specify color scheme for each specific element.For example, I want "Y" in the image below to be yellow and "R" to be red.Is this possible?
Resolved! Populate the group based on requested for user details
I have below two variables: need help in script to achieve this requirement. 1. requested_for: referring to sys_user 2. approval_group: referring to sys_user_groupPopulate the Group as 'GROUP_Nuclear' only when Requested For.u_snc_l_company contains ...
