I am trying to disable this functionality. I found this KB article explaining how to do it and upon doing so, the cases still go into 'awaiting acceptance' when the 'close completed' button is clicked by a HR User. How do I disable this? KB article:...
Hi Community, Good day!!! Requirement is to make read only for entire user record which is visible from the caller field as shown below, including related list records (groups, users, delegates, subscriptions) i have tried below client script it is m...
I have a requirement as i have a field in catalog item to paste links in that. I used "HTML" type variable so users can add link to it. Now we are building a report for that catalog item and need that field as well in column...what client needs it wh...
I'm experiencing an issue where the incident form panel does not appear in my ServiceNow Workspace. Other users can see and interact with it without any problems, and the form is properly configured. However, for me, the panel is missing entirely.I h...
Hi All,How to add managed by of CI from change request to CAB meetings when UI action "refresh agenda item" is clicked, Managed by should get added to attendees and next time when refresh agenda item is clicked it should send notification to the atte...
hey, I want to update the currency symbol via script but it dose not allow me. instead it automatically parse the value to specific Currency. how can I change the Currency symbol ?
Hi,I would like to find out if email notifications can be sent to a user who has been assigned a recovery task in the Business Continuity Management module.Just want to know if it is a OOB capability or it would need to be configured
I know this is done when the Principal CI class modules have been checked for the relevant top level classes.
Dear community, I recently loaded data in an instance using “easy import” (~ 200 change_requests) --> Easy import Import and data validation were flawless. After a month, we noticed that the change numbers of the manually created changes in the syste...
Ok, I'm going to try to explain this as best I can.I have a flow doing approvals for SCTASKS. I have a subflow that will loop through the SCTASKS and look up information as to whom the approver is. New requirement is that if the Requested for in th...
Hi team,I have a requirement where we have a report and its shown on the basis of one groupby field...requirement is that they want when we show report the groupby field that's shown should have different colors is it possible? Please let me know
Hello, everyone!I'm setting up a dashboard with an Interaction table report to monitor conversations in Virtual Agent. When I notice that a Live Agent leaves the conversation, I manually change the Assigned To to another agent in the dashboard interf...
The Notification Location Affected with the event location.affected is not triggered. When we subscribe this notification in custom notifications the notification should be triggered as per the configuration But the event and notification is not trig...
Hi Community, I have created a change request on 31-01-2025 14:03:50 (31st Jan) and the planned start date is FEB 6. I have performed Risk assessment on 4th FEB. getting the Risk as high and showing the risk condition as "Insufficient lead time". c...
