Hello! I'm working on Virtual Agent and after connecting with a Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this issue? Thank you
Hi all, We have a simple flow attached to a catalog item. We have two approvals, the first approver attaches a document that we want to attach to the SCTASK when its created. Any help would be appreciated! Thanks!
Hello team, Here is my use case:1.task added to a case2.parent is created from this case3.task from child is not transferred to the parent, so I need to create a new task on the parent, and task in child remains new My question is why task is not tra...
On our incident form I created a UI macro to show related incidents on the asset field. It is not displaying correctly like the rest of the UI macros. Below is my code, any ideas?<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="...
Hello! Can anyone know how to test this OOB notification because it doesn't sent notifications emails when we add a comment on RITM. i made changes on the condition : "when to send" but anything is happend Thank you all !
Hi Experts,I'm working on a Flow in ServiceNow and need to customize the "Ask for Approval" action using scripting. Specifically, I'm looking to:Dynamically set approvers based on conditionsCustomize the approval message or behaviorHandle approval re...
Hello!Trying to remember where to do this and not 100%I have a template that I want to useI went into Knowledge > Admin > Article TemplatesCreated a new one for How to (Standard)Added the field BODY as HTML, but I have default wording I want in there...
Hi, Is there a way to modify the mouse hover in Service Portal?
I have used OOB flow for change approval, we require 2 approvals which is manager and CAB.Now both the approvals trigger together where as we wanted it to trigger in sequence so i have added sequence under policy input in approval policy and in decis...
Access controls are evaluated in this order:1. Match object against table ACL2, Match the object against field ACLWithin step 1 above, what order are the table ACLs evaluated?A. Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field AC...
Hi All,There is use case where user will attach an attachment that may be doc or pdf or png or excel or csv etc. Attachment will be on the incident form, Now we have to extract all the data which is in that attachments, How do we extract data in the ...
I would like to list all the Incidents where, in the Incident Details form, in the Related Records section, a Change Request was added I ran the filter below on the Incidents table but no records are returned. I assume it is because there is a man...
Hello all, I have created a flow designer with a trigger condition like, Updated and the table name selected is Business Application and Condition is: Description contains Test 123.and later I am triggering approvals from the Actions. My requirement ...
We are using Policy Management from GRC. When the Policy gets approved, the KB article is published and attached to the Policy Record. The policy can be restricted and only visible to the specific people tagged in the Policy records, e.g. Policy App...
Hi Devs, How do we add more intents to the Default AI Search Genius Results Model? It says this model is read-only. Is this intended as a template that is supposed to be cloned and then we can add more intents to it?
