Validation Task Failure during training
I continue to received a failed validation during training. I have done all the steps to debug the simulator task but it is not working. How can I get past this or correct it?
Forum Posts
MTTR Calculation Incident
Dear Team,My management ask me to create an Incident dashboard for MTTR for P1 and P2. can you help me how to present in the form of dashboard. Below in the requirement. Times taken for P1. (RCA, MTTR and MTTD), how to achieve this. Regards,Garvit
com.glide.db.impex.datasource.stream.StreamDataSourceException: No stream loader support for:
"com.glide.db.impex.datasource.stream.StreamDataSourceException: No stream loader support for :" error in Rest(IntegrationHub) data source. I am also not able to select a format for this type of data source.
Resolved! Script/while loop not returning correct value
Hi,I am trying a simple logic to retrieve values from table but I am not getting expected return. var machine_name = ''; var serial_number = ''; var reqUser = ''; var grMRVSAnswers1 = new GlideRecord('sc_multi_row_question_answer'); grMRVSAnswers1.ad...
Capturing a value from Virtual agent conversation
Hi there, I have typed in 'vpn not connecting' in response to the greeting question. NLU seem to have correctly identified the topic related to my issue. Within the topic, I have a question to ask the short description of the issue. The intention of...
integration of Servicenow with WhatsApp
Hello,Please does anyone know how to set up the integration of Servicenow with WhatsApp for the creation of incidents or service requests from whatsapp ?Thanks,
unable to set form radio buttons in ATF
Hi all, I want to fill the form which appears upon clicking the UI action. The form has radio buttons, I am trying 'set component values" custom ui step in atf but it is not setting the form value. How do i do it ? I need to do it through ATF. Please...
Resolved! Reference Qualifier for Lookup Select Box Type variables.
Hi everyone,I'm working on a catalog item that uses 2 variable set.location(reference type) is from variable set 1.device(Lookup Select Box type) is from variable set 2.I wanted to filter the items on the device variable using the location from the v...
How to add personalised user signature in the email template in servicenow
Hi, How the users can add their signature and use their own personalised signature on the email template while replying to the email. Please share your ideas if anybody worked on this requirement. Thanks.
Resolved! To populate list collector values based on another select box variable
Hi,I am trying to populate the results in list collector variable based on the value selected from another variable.I have variable A (selectbox) and variable B(list collector). When I select any option from variable A for eg. "x1" then variable B re...
Resolved! Release Management and Change Request
Hi all, Which is the relationship between Release Management (I mean the "old" feature, not DPR) and Change Management?A change request can be considered as the last step of the release?A change is only used to assess the risk and track implementatio...
Resolved! I want to hide the remove button (x) in list type field of a form
I have given the sample image of how it is default in my form. I want to remove that red color 'x' button before each record added into that list type field of my form. Is there any possibility to achieve this?Thanks in advance,Prasanna
Resolved! How to limit table access for dedicated users
Hi!I work as Support Engineer for a Integration as a Service product, basically we build integrations between ServiceNow and Jira.When building the integrations, we create a ServiceNow dedicated user with some OOTB roles (such as sn_incident_viewer, ...
Resolved! Access multi-row variable set from RITM using Rest API
I am investigating how to retrieve ticket information created in the service catalog from an external system (Python).I understand that by specifying “variables.variable_name” in the sysparm_fields of the sc_req_item table API, values for variable in...
ATF - Input variable from a different table
I am trying to setup an automated test in IRM that is trying to validate fields (including a custom field and behavior) that requires creating a record from 2 different tables so that second record can refer to the first one. In order, I am trying to...
