how to get the model name catalog item from to the short description for SCtask ?

[chercm]

i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field 

what  should i select ?

 

[VishalB06557037]

Hi @chercm 

You can use OOTB "Get catalog variables" action.

Below link might help you:

https://www.servicenow.com/community/developer-articles/access-ritm-variables-using-flow-designer/ta...

[VishalB06557037 · Accepted solution]

Hi @chercm 

There is also a another way :

Step 1 : Create flow variable 

It will look like this in data picker

Step 2 : Create flow logic "Set flow variables"

Use Toggle script to set the value (Highlighted in blue)

In script  write below code 

var model = fd_data.trigger.request_item.variables.<your_variable_name>;
return model;

Step 3 : Drag & drop the flow variable in Short description of Catalog task 

Note : for demo I have used "RITM" table.

[chercm]

@VishalB06557037 the short description seems not recognised 

[VishalB06557037]

Hi @chercm 

Is Model variable referencing any table....??