how to get the model name catalog item from to the short description for SCtask ?

[chercm]

i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field 

what  should i select ?

 

[VishalB06557037]

Ohhoo...I see it is referencing to "alm_consumable"

In the "Set flow variable" put this script :

var model = fd_data.trigger.request_item.variables.<your_variable_name>;
var displayValue;
var grCom = new GlideRecord('alm_consumable');
grCom.addQuery('sys_id', model);
grCom.query();

if(grCom.next()){
displayValue = grCom.getDisplayValue();
}

return displayValue;

[chercm]

@VishalB06557037  i noticed when i pass in the user name into the variable which is correct on the ritm , but the short description the model information became garbage and the requested for is also changed to system admin 

[VishalB06557037]

Hi @chercm 

As its reference field , you can do some modification in flow logic "Set flow variable" script

In the "Set flow variable" put this script :

var model = fd_data.trigger.request_item.variables.<your_variable_name>;
var displayValue;
var grCom = new GlideRecord('alm_consumable');
grCom.addQuery('sys_id', model);
grCom.query();

if(grCom.next()){
displayValue = grCom.getDisplayValue();
}

return displayValue;

[chercm]

@VishalB06557037 how can i pass the user name to the sctask?

[VishalB06557037]

@chercm  from which field you want to get User name ..??

Requested for ...??

if yes then you can dot-walk on requested for field in flow till user name.