how to get the model name catalog item from to the short description for SCtask ?

chercm · ‎10-06-2023

i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field

what should i select ?

VishalB06557037 · ‎10-06-2023

Hi @chercm

There is also a another way :

Step 1 : Create flow variable

It will look like this in data picker

Step 2 : Create flow logic "Set flow variables"

Use Toggle script to set the value (Highlighted in blue)

In script write below code

var model = fd_data.trigger.request_item.variables.<your_variable_name>;
return model;

Step 3 : Drag & drop the flow variable in Short description of Catalog task

Note : for demo I have used "RITM" table.

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

View solution in original post

chercm · ‎10-06-2023

@VishalB06557037 it does not seems to have a field that i can flow in the user name , seems that from the flow designer does not have the selection for requested for

VishalB06557037 · ‎10-06-2023

Hi @chercm

Click on requested item highlighted below

Scroll down to Requested for & again scroll down & you will get the that field , then drag and drop it in short description.

Hope this helps..!!

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

chercm · ‎10-06-2023

@VishalB06557037 i am referring to the resultant catalog field not into the short description

chercm · ‎10-06-2023

in the flow designer to create the catalog task ticket , there is an option to make use of the template catalog item . when i click on it , it is showing me as hide add to cart . why is this so ?

chercm · ‎10-06-2023

it worked finally