How to send a notification to approver in their available time/time zone.

[Chandra18]

Hello Expert,

Scanario : How to send a notification to approver in their available time/time zone.

How can we achieve this ??

Is there any posibilty to trigger an event by business rule?? if yes, Please provide the script.


Thank in advanced!!!

[Uncle Rob]

Yes, you can absolutely trigger events in business rules, using gs.eventQueue OR gs.eventQueueScheduled
(links to videos explaining each)

However, I think this would be much easier to do via Flow Designer.  If I understand the problem correctly, you need to send notifications at a specific time during a time zone?  Like "send central time's notifications at 8am".
This means you're going to have to loop through time zones every hour and fire the notifications most appropriate for the time zone you're currently evaluating.

[Ankur Bawiskar]

@Chandra18 

what do you mean by notification in the available timezone?

What's your actual business requirement? give some details and screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chandra18]

Hi @Ankur Bawiskar 

what do you mean by notification in the available timezone? - Provider>notification (Actionable notification on teams)

What's your actual business requirement? give some details and screenshots. - Approver want to receive teams notification in there timezone and availability.

 https://www.servicenow.com/community/virtual-agent-forum/how-to-customize-the-out-of-the-box-actiona...

[Ankur Bawiskar]

@Chandra18 

not very sure on that part.

If my response helped please mark it correct and close the thread so that it benefits future readers.