in client script>> Onchange

[nagarjunadn]

Hi to all,

I need answer, here my question is

in client script>> Onchange  on incident form

Q). if category is 'network' then assignment group has to auto populate as network group? 

[Pradeep Thipani]

Hi @nagarjunadn ,

Can you try by using Assignment lookup rule to populate group based on category? 

Navigate to-> Assignment lookup rules under System policy.Table:  dl_u_assignment

Sample OnChange script: 

• Type: onChange
• Table: Incident
• Field: category

function onChange(control, oldValue, newValue, isLoading) {
    // Ensure this runs only when the category is changed and not during form loading
    if (isLoading) return;

    // Check if the category is "Network"
    if (newValue == 'Network') {
        // Set the assignment group to the network group
        g_form.setValue('assignment_group', 'Network Group Sys ID');
    }
}

Thanks,

Pradeep

[PrashantLearnIT]

Hi @nagarjunadn 

Please Use Assignment Lookup rules to set assignment group based on category.