Hello,I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.I have attached the screenshot ( highlighted in yellow), I want to change the text.Thank you, help would really be appreciated.
We've set up our Deflection Configuration and the Activity Pattern along with the pattern element (see screenshots) but the count isn't being updated in the Virtual Agent Dashboard. Am I missing something?
I'm writing this blog after a fairly successful implementation of Virtual Agent in my workplace. I'll highlight some key areas where we were falling short and the steps we took to improve in those areas. If you are struggling with the same things wit...
Hi All,I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. Can we bypass virtual agent and talk with Live agent support . Is it feasible?Please let me know the pr...
@Anubhav Ritolia Hello AnubhavCan you please guide me here , Need to fetch report for average handled time for Chat (i e Duration from the time chat was accepted till it was marked as closed completed)
Hello, I would like to know, what are the basic fields or entities of ServiceNow which are built-in and can't be changed? Regards
Hello, How can I access the backend of Servicenow, to where all the tables and entities are saved? Regards
How to show particular Kb articles in live agent chat? I tried but mostly catalog items are visible for this. I want to disable catalog items in live agent chat.
When a number of live agents are available ready to take VA chats, users periodically get a message stating "No Available Agents"
HI I am using topic blocks for few topics to re use the topics and the same topic block is using in other topics in script action with single lone of codevaSyetm.switchTopic('topic block name') then it also working the same way how it is working wit...
Is it possible for Virtual Agent to export a PDF from a series of answers to questions that a user provides?
I am trying to delete the urgency node from a duplicated "open IT ticket" conversation but am receiving a message that says "this node cannot be deleted because its variable is used in the topic". Does anyone know how to delete the urgency question? ...
Hi Community,I've been creating virtual agent conversation and the end of conversations usually end with the customer being able to open an incident if they are not fully satisfied with the help provided. Is there an easy way to capture the history...
Hi Got new requiremnt to enable OOB virtual agent dashboard, filtered with only few topics to the specific groupAny help/suggestion really helps alot ThanksAnusha
Hiwe are seperating the topics based on different portals based on the condition as portal is "sp/esc", but if same user is opened one portal and then the second portal, user is able to see the history from one portal to other portal even that topic ...
