Live agent chat options in Service Operations workspace.

Abeer-khan
Tera Guru

Hello,

 

I'm trying to check how to display knowledge articles for the Live agent chat options in Service Operations workspace. I have the option /search-kb but when I type in any keywords or search for something I get "No matching articles visible to the requestor were found." Is there any configuration that I'm missing? Please advise. Thank you.

 

 

Best regards,

Abeer

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