1. An empowerU Portal user opens chat (i.e. ESter), selects the "Show Me Everything" option, followed by the "Live Agent Support" topic, then requests an update on an HR Case from a Live Agent. The Live Agent provides the HR Case number, and then an automatic "preview" of the HR Case information with the following fields visible to the user:
- HR Case
- Number
- Short description
- State
- Assignment group
- Updated
