Hi All, The Virtual Agent(VA) client has menu option to 1. Contact a Live agent, 2. Send email to support , 3. Call support as shown in the attached screenshot. My requirement to setup support email address dynamically on VA client based on logged in...
I do have set of countries, based on the requestor country we need to show some variables on the from for only category 1 countries users. Please suggest.
Hi All, I have a requirement that when i search with some text in global search, currently it is not showing sc task & ritm records. But, I want to show them also in search results. Can anyone help me please..?
Hi every one, I have an issue in my virtual agent, he can't start the conversation i don't know why, i need help please.
Configure sla for incidents alone
If the CTASK ‘Assigned to’ value changes from Person A to Person B; Person A receives an cancel notification and Person B receives a new notification. Thank You
I have a workflow for a catalog item that we would like to hold until a CHG has reached the Scheduled State. The form asks for the CHG number in a reference field (currently no conditions). I have a checkbox on the Catalog Item (which will be hidde...
Hello, community!I am required to define the delivery time/due date of elements in my catalog according to the duration of the resolution SLA assigned to each element. I understand how the duration is calculated for elements; in my case, I am definin...
Hi Community, We are facing a strange issue with NLU, NLU model have been trained and VA Topics published in Prod, test has also been performed using "Try model" and "Test" UI action on the VA Topic with 100% reliability. When I try to test the Topic...
Hi ,1. I created Display business rule please find below snap for script 2. Even if i make it business rule In-active still popup message showing 2 times!3. Created Ui policy please find below4. Conditions in both business rule and ui policy5. Even...
Hi, We have restricted licenses for specific users in ServiceNow and we would like to give a single user ID for two individuals(only for two individuals not for all users). However, this poses a challenge due to the implementation of MFA (Multiple Fa...
Hi All, I am working on the SOW, I need to redirect the user to a specific Incident in the "Details" tab, when trying to place the following parameters in the URL: "/params/selected-tab-index/1" I get the following characters in the URL: "%2Fparams%2...
Hi all, In the Asset Workspace, we want to change the name of the tab of the record. Actualy we have the ContractID and we want to remplace this label with the name of the contrats : I couldn't find where to configure this information. Can anyone hel...
Hi, i havre an issue in my virtual agent, the VA can't even start the conversation, did some one know why ?
when incident is closure survey is not triggering even though probabliti is set as 100% which plugin we need to activate and what are steps we need to follow please help me with this query!
