Redirect users with no role to external page.

[Vinod21]

Hi Experts,

We have modified 'SPEntryPage' script include to redirect users with no roles to external link, which is working perfectly when the users login for the first time, but when the user tries to access the other portal after login like instance/service-now.com/esc , this time they not redirecting to external instead it allowing user to access esc portal.
Could you help us how to redirect users who tries to access portal after login.

Thanks,

Vinod

[GlideFather]

Olá @Vinod21,

check the access roles for the ESC

[GlideFather]

oooor try to think of using the snc_external instead of no role..

[Vinod21]

Here i am looking for how can we redirect users when they access pages directly not only esc portal , like if they try to access incident ,change , problem or any url then we need to redirect them to external portal

[GlideFather]

Incident, Change, Problem > it shall not be possible to reach without itil OOTB...

Try to configure the snc_external role:

https://www.servicenow.com/community/developer-forum/role-snc-external/m-p/2014581

https://www.servicenow.com/community/developer-forum/snc-internal-snc-external/m-p/2466539

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/contextual-securit...