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Report showing this years incidents vs last years

VikB
Giga Contributor

hey everyone,

 

I am very new to service now.

I am trying to create a time series bar chart that displays the months of the year.

Then it shows me the P1, P2 and P3 incidents that occurred per month.  This I can do.  But then I want to also show the previous year as well on the same chart.  How can I do that?  Is that possible? 

Googling tells me that there is an option called "previous period chart".  I cannot find this.

Any help would be appreciated.

 

Thanks

8 REPLIES 8

VikB
Giga Contributor

The issue is it only shows this years data, I want to show this years data next to previous years data, so that it is easy for someone to see for each month, what the delta is.  Here is a sample graph I found on the web.  I want to know is this is possible

VikB
Giga Contributor

The issue is I can only show the current years.  I want to show previous years incidents as well on the same graph.  See below,

 

SBIM_1-1671117192993.png

Is this possible?

VikB
Giga Contributor

I created a report using the following,

Source type = Table

Table = Incident

Type = Time series bar graph

I added the following filter to the created using 01/07/2024 to 01/07/2025

Shubham074
Tera Contributor

Hi VikB

 

As you have selected condition for one year time the time series will show the associated months instead for time period try condition

 

Created >> on >> last two years

 

Also under configure make sure to select (per >> month).

 

If this solves your issue, please mark my response as helpful.