Hello,
I'd like to include Resolution Notes for Resolved/Closed Incidents on the client portal. Currently (OOB) users can see this Additional Comments history but not the Resolution Notes for a closed Incident.
Is there a recommended (best-practice) way to add these notes to the record so clients can review this information? I've cobbled something together (copying and editing the code behind the Ticket Field widget) .
I've added this code to the server script of the (copied) Ticket Fields widget:
if (gr.getValue('state') == 6)
{
fields.push($sp.getField(gr, 'close_notes'));
fields.push($sp.getField(gr, 'close_code'));
}
I'd like to know if there's a cleaner, easier solution. Thanks!
