Hi @MohitB243190199,
ServiceNow Flow Designer is a powerful tool for automating processes and workflows without writing complex code. Here are some common scenarios where Flow Designer can be used effectively:
Incident Management - Auto-Assign and Notify on Incident Creation
Scenario: Automatically assign incidents to the appropriate group and notify the user when a new incident is created.
Flow:
Trigger: When a new Incident record is created.
Check the incident category (e.g., Network, Software, Hardware).
Based on the category, assign the incident to a predefined support group (e.g., Network Team, Software Team).
Send an email to the user who created the incident confirming the assignment.
Optionally, send a notification to the support group to alert them of the new incident.
Change Management - Automated Change Approval
Scenario: Automate the change approval process based on the change type.
Flow:
Trigger: When a Change Request is created.
Determine the change type (e.g., Standard, Emergency, Normal).
For Standard Changes, auto-approve and set the change status to "Approved."
For Emergency Changes, send approval requests to the designated manager or higher authority.
For Normal Changes, send approval requests to a Change Advisory Board (CAB).
Notify the change requester of approval or rejection.
Service Catalog Request - Auto-Order Items
Scenario: Automate the process of ordering hardware items when a user submits a request via the service catalog.
Flow:
Trigger: When a user submits a request through the Service Catalog for a hardware item (e.g., laptop, phone).
Check if the requested item is in stock.
If available, create an Asset record in the system.
Send an approval notification to the requestor and assign it to the procurement team.
Notify the procurement team when an item is out of stock, providing an estimated restock date.
If the item is out of stock, offer alternatives to the requester.
Employee Onboarding - Automate Account Creation
Scenario: Automate the creation of user accounts and provisioning of resources for new employees.
Flow:
Trigger: When a new Employee record is created in the HR system.
Create a user account in Active Directory (via an integration or a REST call).
Assign the employee to appropriate groups in ServiceNow for IT and HR access.
Provision access to required software tools (e.g., Slack, Email, Jira).
Automatically assign the employee a computer (if applicable) and create a Hardware Asset record.
Notify the new employee with login credentials and instructions on accessing company resources.
Automated Notifications for SLA Breach
Scenario: Send automated notifications when an SLA (Service Level Agreement) is about to be breached.
Flow:
Trigger: When an incident or request is nearing the SLA breach time.
Check the SLA timer to see if the resolution or response time is approaching the breach threshold.
Send a notification to the assigned support group, alerting them that the SLA is about to breach.
Optionally, escalate the task to a higher-level group if the SLA is not met in time.
Notify the customer or user of any potential delays in resolution.
For more detailed insights and best practices on automating workflows in ServiceNow, you can check out this community post on Flow Designer
Go With the Flow - Flow Designer Tutorials and Use… - ServiceNow Community
Understand the Flow Designer with Example - ServiceNow Community
If my response helped, please mark it as the accepted solution so others can benefit as well.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
