SCTASK Getting created without a Parent tikcet (RITM)

MariSenthil
Tera Contributor

‎09-26-2024 01:59 AM

Hello Everyone, 

 

Facing an unusual issue, SCTASKs are being automatically created by the system without any associated RITM. After validating all the workflows designed for the catalog item, everything appears to be functioning correctly. However, SCTASKs are still being generated without any historical data or information about the trigger point.

 

Has anyone faced this issue? If so, please provide a suggestion to troubleshoot this.

 

Thanks in advance.

0 Helpfuls
  • 321 Views
1 REPLY 1

Brad Bowman
Kilo Patron
Kilo Patron

‎09-26-2024 02:44 AM - edited ‎09-26-2024 02:46 AM

Sounds like an errant Business Rule either on the sc_task table, or any other table that is doing a GlideRecord to sc_task and inserting a record.  You can add the Script field to your list view of Business Rules, then filter on records where the Script field contains GlideRecord and sctask and insert (in three conditions joined with AND).  This could also be a rule on the sc_task table that doesn't have those keywords, but there will be fewer of those that have been updated by someone in your company, so you can filter on those.  It's also possible this could be happening in any workflow or flow designer script, or a Script Include called by a Business Rule,...

0 Helpfuls