Sending update letterhead

[Matheus Rissi2]

Hello community.,

Could you clarify a doubt about how I could carry out the following process?
Validate if a case has not been commented by the solver within 5 working days to send him a e-amil reminding him that he must document it, for any state except resolved or closed.

I would like to have an idea of how to do it or where to start

[Matheus Rissi2]

Hi Time, 

Thanks for the answer, but the problem is that I must disregard weekends for the calculation and I must also only check for comment updates.

[Tai Vu]

Hi @Matheus Rissi2 

Yes we can leverage the GlideSchedule API to load a schedule that excludes the weekend for your calculation.

Sample below.

var schedule = new GlideSchedule();
schedule.load('ded21b2047d27910ab9bb6bf016d43a0'); //24x5 Schedule
var duration = schedule.duration(gdtStart, gdtEnd);
var days = duration.getDayPart();

To provide a more accurate sample script for your specific use case, could you please provide additional details on the following queries:
1. "A case has not been commented by the solver within 5 working days"  => What date are the 5 working days compared to? (ex: latest comment, latest update, etc)

2. Which Case table you're mentioning about?

Cheers,

Tai Vu