ServiceNow email

[AzanR]

I want to do is when a PMO TASK (whose pmo task type is ROM) is opened more than 5 days and this is for all impacted carrier expect Kaiser ASO. So after 5 days the system auto send an email daily to the caller that this is pmo task is opened more than 5 days please close it.

And only for kaiser ASO impacted carrier field it should send email after 1 day of PMO task type ROM 

AND both should continue sending email until the PMO TASK (ROM) get close.

[GlideFather]

Hi @AzanR,
is this somehow different than your question yesterday under the link below???
https://www.servicenow.com/community/itsm-forum/servicenow-email/td-p/3306793

[AzanR]

same

[GlideFather · Accepted solution]

OK, and what is the blocker? You want to send an email when a specific task is not updated in 5 days?

Make it run daily (night or early morning) and to check all the records from the category that you want, and check when they were updated for the last time, if it is less than 5 days, do nothing. If it is more than 5 days, send an email - there is a specific action for it.

For the testing purposes, you can set the thresholds on 5 minutes, then create some testing data to validate it works ok without having to wait the 5 days... and if it works then to change it to 5 days.

Let me know how it goes.