SLA Timeline issue after Upgrade to Zurich

[rahulreddy79556]

Hi team,

After upgrade while we were testing some test scenarios we encountered a error : 

java.lang.NullPointerException: Cannot invoke "com.glide.script.GlideRecord.getViewDefinition()" because the return value of "com.glide.script.GlideElement.getGlideRecord()" is null

If we create a case from Portal and then click on " Show SLA timeline " from related links then we are getting this error. 

But If we create a case from Backened it works fine.

Any idea on this?

TIA 🙂 

@Ankur Bawiskar 

[Ankur Bawiskar]

@rahulreddy79556 

so where is this error showing up?

in system log or on portal page?

did you debug the widget?

if you are sure this started coming after upgrade then feel free to raise a case with ServiceNow.

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