The button should be able to show the popup with phone number of the incident's caller

nivethika · ‎09-24-2024

Hi Team,

I have a requirement that there should be one button in Service Operation Workspace - incident form. When the user clicks the button there should be popup with caller's phone number. It should be clickable.

Any help would be appreciated & helpful.

Thanks in Advance,

Nivethika

Rajesh Chopade1 · ‎09-26-2024

hi @nivethika

Try bellow:

- create a new UI Action.

- Fill in the following fields:

Name: Call
Table: Incident [incident]
Condition: current.caller_id.isValid() (ensures the caller is set)
Action name: show_caller_phone
Show in list: false
Show in form: true
Client: true

function showCallerPhone() {
    var callerPhone = current.caller_id.phone; // Fetch the caller's phone number
    if (callerPhone) {
        var html = '<a href="tel:' + callerPhone + '">' + callerPhone + '</a>';
        var dialog = new GlideModal('Caller Phone');
        dialog.setBody(html, false);
        dialog.setTitle('Caller Phone Number');
        dialog.render();
    } else {
        alert("No phone number found for the caller.");
    }
}

// Call the function when the button is clicked
showCallerPhone();

View solution in original post

Rajesh Chopade1 · ‎09-26-2024

Try changing the browser once, sometimes it happens.

Also have one check if above anything not works, create simple UI action and check that working or not.