Virtual Agent - Interaction Channel to be changed to a custom one
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-31-2023 01:10 AM
When any conversion is made in Virtual Agent there is a interaction record gets created, If Live agent topic is selected in Virual Agent , I want the Interaction table record Channel field to set to a Customic options, I couldnt find the respective business rule or script include for the OOTB one
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-31-2023 06:37 AM
Hi,
Are you referring to the "Type" field in interaction table which has default choices: Chat, Message, Phone, Video
can you please confirm?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-31-2023 08:35 AM
Yes, I have created a custom options in the type field, now if live agent topic is selected then the interaction type field should change to the custom option added one