Virtual Agent Topic

[Adesh26]

When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?

[Matthew_13]

Yes — you can do this, and it’s fairly straightforward.

At the very start of the topic, capture the user’s original utterance the text that triggered the NLU match into a topic variable, for example with a Set Values or Script step. Use the system value like User Utterance / Last user message, store it original_input and then reuse that variable anywhere later in the topic or pass it to a Flow.

Key point Here: grab it immediately, before asking the user another question, or it will be overwritten.

@Adesh26 - Please mark as Solution Accepted and Thumbs Up if you find Helpful!!

[kaustubhdub]

hey @Adesh26 
When a user types something into the Virtual Agent, that original utterance is automatically stored in the VA context. Even if the NLU maps it to a topic, you can still reuse what the user actually typed.
Virtual Agent Designer user input controls

Try the above article for any further help.

Hope that helps 🙂
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