Virtual Agent

[Surbhi16]

Hi Expert!!

Please help me to change the OOTB following option on virtual agent conversation

Thanks

[Surbhi16]

Hi @Mark Roethof 
Can you please provide any suggestion on this? How can we make changes on both OOTB conversation?

Thanks

[Mark Roethof]

The second image, actually this comes from a Survey. So edit the survey or create your own and tie that survey to that topic.

The first image, what do you exactly want to change?

[Surbhi16]

Hi @Mark Roethof 
Thanks for your response !!
Choice option I'm done to be renamed. How can I do this?

Also would like to understand how are these choices getting populated here on virtual agent screen?

[Surbhi16]

Hi @Mark Roethof 
Please advice

[Mark Roethof]

For renaming, first have a look at applying I18N debugging:
- 2021-05-18 - Blog - Q: Help!!! (How) can I translate this? A: Have you had a look at I18N Debugging?