Want to remove request number and want to put RITM number in the request page

NeethuB
Tera Contributor

Want to remove request number and want to put RITM number in the request page 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@NeethuB 

found this link which has the steps and no scripting required, see if that works for you as well

Display of the request number under RITM in the My requests widget  - response from snowuser yt

I was able to achieve using the steps shared in above link

AnkurBawiskar_3-1747305919650.png

 

AnkurBawiskar_2-1747305876960.png

 

Before: REQ shown

AnkurBawiskar_0-1747305626653.png

 

After: RITM shown instead of REQ

AnkurBawiskar_1-1747305836136.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@NeethuB 

found this link which has the steps and no scripting required, see if that works for you as well

Display of the request number under RITM in the My requests widget  - response from snowuser yt

I was able to achieve using the steps shared in above link

AnkurBawiskar_3-1747305919650.png

 

AnkurBawiskar_2-1747305876960.png

 

Before: REQ shown

AnkurBawiskar_0-1747305626653.png

 

After: RITM shown instead of REQ

AnkurBawiskar_1-1747305836136.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@NeethuB 

Would you mind marking my response as correct to your other question where I shared solution without scripting?

How can i remove the request number from the this ? 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader