Why can't I select the "Caller" element from the tree when configuring Survey Trigger Condition?

[Bulleto]

[Robert H · Accepted solution]

Hello @Bulleto ,

Interesting case. Have you made any customizations to the Incident's Caller field? Or to the Trigger Condition's User field?

Please look at the Dictionary records for the incident.caller_id and asmt_condition.user_field, and check if they look as shown below, especially the part in red color.

Regards,

Robert

[Bulleto]

Hello @Robert H  , 

For some reason on the dictionary records the incident.caller_id had the "Incident" instead of the "User" table for the reference. Now I can select the "Caller" option from the tree & validation was successful.

Thanks you!

[Robert H]

@Bulleto Glad to hear it's working now.