Add uploaded file to hr case created through VA

Rob Sestito
Mega Sage

Hey there SN Comm Team!

I am stuck on trying to accomplish having the uploaded file from the end user, added to the hr case being created through VA Chatbot.

 

I have seen Virtual Agent User Input File Picker [Paris] from @Mark Roethof (thank you Mark). But unfortunately I am not getting it to work on my side (and the link provided for "Virtual agent script" that is suppose to mention a system property (as is mentioned in the post link above), just goes to a general page)). Does a system property "vaSystem.attachToRecord()" need to be created?

 

This is what I am working with -

I am using File picker input that looks like this:

RobSestito_0-1699902709249.png

 

Once the file is collected, the flow then goes through populating input fields and then creating the hr case. And then, adding the file to the record:

RobSestito_1-1699902775680.png

 

This request is going to a specific CoE which is the ER table. The script within my script action utility to add the file is as follows:

(function execute() {

    vaSystem.attachToRecord(vaInputs.doc_attachment_added.getValue(), 'Employee Relations Case', vaInputs.create_sn_hr_er_case);

})()

 

The above script is my latest that I am trying. I have tried a few other ways to no avail. But, if someone can let me know how to correct this, that would be great!

 

Thank you!

-Rob

0 REPLIES 0