Virtual Agent - Is it possible to change the font?
We would like to change the font that is used within the Virtual Agent, but I'm not sure if that's possible. Has anyone ever changed the font before?
Forum Posts
Virtual Agent topic gets deactivated automatically
I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...
Resolved! how to convert date format to dd-mmm-yyyy in virtual agent.
Hi Team, I have a requirement to display date into DD-MMM-YYYY format in email notification from virtual agent. By default it is giving YYYY-MM-DD.
Hide Contact Support option from Virtual Agent widget
Hi guys, Is there a way to hide the Contact Support icon in VA widget (the 3 vertical dots in the upper right corner)? Thank you! RegardsIvan
Resolved! Resolving HR Cases via VA Chatbot
Hey SN Comm, I am looking for some help implementing a conversation through VA Chatbot, to be able to resolve HR Cases. I have taking the 'Resolve Incident' flow and copied it, change the table and state to match the hr case table (so I thought). But...
Resolved! Navigate between topics in the virtual agent
Hi ! Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to go to topyc y and so on ...
Virtual Agent Application Branding in MS Teams
Hi Community, Does anyone know if it's possible to brand the virtual Agent application in MS Teams? We would like to roll out VA in our teams environment but not being able to brand it is causing issues. If this is not possible, do you know if ...
