Display topic based on portal

[shun6]

Hi all,

I want to display virtual agent topic based on portal by using topic condition like below image.

When I configured "portal is sp", this topic is only visible at sp portal.

But when I configured another portal like kb, hr, it didnt't work.

Could anyone tell me what is the problem?

Thanks. 

[Community Alums · Accepted solution]

Hi Shun,

You can refer to these articles which should be helpful to meet your expected requirements:

force a Virtual Agent to use a specific topic on a certain portal

Virtual Agent - Available topics depending on different Service Portals

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Shree3]

Hi Shun,

To achieve this you can create an agent chat configuration , Select your portal and add your topic sys_id like this :

(function($sp) {

return {

topic: '<your_topic_sys_id>'

};

})($sp);

[shun6]

Hi Shreepriya,

I can achieve my requirement by following your advice.

If I have several topics that I want display certain portal, should I write every topic's sysid at this script?