End Conversation button not enabled

[Community Alums]

Hi ,

I have below instance on Orlando which has END Conversation button active and its working while on other instance which is on NEW YORK, i dont find this button, any clue or you faced this previously.

@Mark Roethof 

[Amie Macejkovic]

Hi -

I had this same issue and find your script helpful, except I need it to go to a specific Topic sys_id instead of the topic name.  What would I use in the script for that?

Thanks

Amie

[Amie Macejkovic]

I found the answer that I am looking for.

vaSystem.switchTopicById();

[Srishti11]

Hi Amie,

Can you please share your script and where did you added that in topic flow?

[Vishal Sharma3]

Hi Murali,

Can you help with the exact syntax for topicDiscovery() ?

Let's say I am switching a topic with vaSystem.switchTopics('topic name'). Now How can I achieve the same using topicDiscovery()?

[Muralidharan BS]

This is the entire syntax,

Just pass the topic name here -

vaVars.global_search_text = 'topic name';
     vaSystem.topicDiscovery();