How to edit response message 'Sorry, I didn't understand. Please answer below question.'

rithesh · ‎03-31-2020

Hi,

I am trying to edit the bot's response when it couldn't find anything from intent. Editing OOB fall back topic script variables didn't work. Is it somewhere in sys_properties or background response? Please let me know.

Thanks

Mark Roethof · ‎03-31-2020

Hi there,

Have a look at this article I wrote a while ago:
Internationalize your Virtual Agent

sys_ui_message

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Mark Roethof · ‎04-02-2020