How to edit response message 'Sorry, I didn't understand. Please answer below question.'

[rithesh]

Hi, 

I am trying to edit the bot's response when it couldn't find anything from intent. Editing OOB fall back topic script variables didn't work. Is it somewhere in sys_properties or background response? Please let me know. 

Thanks

[Mark Roethof · Accepted solution]

Hi there,

Have a look at this article I wrote a while ago:
Internationalize your Virtual Agent

sys_ui_message

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[NaAs]

one way to edit is to replace the output nodes in the flow of the fallback with your message or edit the values of variables

[Susan Britt]

It is the com.glide.cs.general.retry_question_message system property.

[chuckn]

Exactly what I needed! Thank you!!