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how to send a meeting invite from ai agent?

Apaul
Tera Contributor

an hour ago

I am building an use case using ai agent, one scenario is to send a meeting invite to the manager through ai agent. would be better if its team/webex/zoom.

Can anyone guide me how to create an meeting link through ai agent and that link to employee center?

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M Iftikhar
Mega Sage

31m ago - last edited 30m ago

Hi Apaul!
Here's a working solution. The key is to use the Outbound REST API integration from your AI Agent.

Core Steps:

  1. Create a Scripted REST API in ServiceNow (e.g., /api/x_comp_app/meetings/schedule).

  2. In the Scripted REST API's script, write logic to:

    • Accept parameters from the AI Agent (like subject, attendees, time).

    • Call the external calendar API (Microsoft Graph for Teams, Webex API, or Zoom API) using RESTMessageV2.

    • The external API will return the meeting join link.

    • Send this link back to the AI Agent.

  3. In your AI Agent's conversation, add a Dialog Action (like "Schedule Meeting").

  4. Configure the Dialog Action to call your Scripted REST API endpoint with the collected details.

  5. The AI Agent will then speak the returned meeting link to the user in the chat.

Prerequisites:

  • You MUST have a configured OAuth integration with the meeting service (Teams/Webex/Zoom) in ServiceNow's SSO Configuration.

  • This provides the secure access token needed for the API call.

This is the standard and supported way to make your AI Agent create and send meeting invites.
Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
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