How to translate the texts/messages that are used in scripts of the customized topics?

Shubha_Prada
Tera Guru

‎05-11-2022 07:45 AM

Hello,

I have a scenario where the customized chat bot topic has to be translated to various languages. But facing challenges to do it quickly as I am new to this feature and couldn't find more resources about it. 

I tried using the OOB feature that helps translating the texts on the components added, but the messages/response texts that are added in the virtual agent scripts are not getting translated.

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Kindly help with steps on how can we achieve this.

Thanks in advance!

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Susan Britt
Mega Sage
Mega Sage

‎05-12-2022 12:35 PM

Hi Shubha,

Do you mean in the Topics, you have a message hard-coded in scripts to appear that you want translated? If so, you should add the message to the sys_ui_messages table and call the appropriate message in your script.  

Shubha_Prada
Tera Guru
In response to Susan Britt

‎07-27-2022 02:05 AM

Hi sbritt,

Thanks for your response, this requirement went on hold for some reason and I missed out on this thread, yes the texts were not translated surprisingly even after trying to achieve them with the help of scripts. Would it be possible to share some steps on how this can be achieved?

 

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